Stop right away when…
- 01The battery or back of the phone is bulging or opening.
- 02You smell chemicals, hear hissing, see smoke, or feel extreme heat.
- 03The phone was crushed, punctured, or badly bent.
What is your phone doing?
Pick the closest answer. Each guide begins with the safest, easiest things to try.
Three simple questions
Not sure which guide to open?
Choose the answer that is closest. We will point you to a good place to start. Nothing on your phone will be changed.
Question 1 of 3
Choose one answer
What can you do right now?
One more question
Which answer is closest?
Last question
Which phone do you have?
All phone fixes
Open one guide. Try the steps in order, and stop when the problem is fixed.
We did not find an exact match.
Try one short word, such as “charge,” “Wi‑Fi,” “screen,” or “sound.”
Try one short word, such as “charge,” “Wi‑Fi,” “screen,” or “sound.”
Protect the phone—and yourself
A damaged battery or a wet phone needs different care than a small software problem.
After the phone gets wet
- 01Unplug it and turn it off. Take off the case and dry the outside.
- 02Do not use rice, heat, compressed air, or put anything into the charging opening.
- 03Let it dry with normal airflow. Get help if it was under water or touched salt water.