← Back to all guides

Google Pixel • Connections • 10 minutes

Set up and check voicemail — Google Pixel

To dial into your voicemail as normal, press and hold 1 on the keypad. You'll hear your messages played one after another, and you follow spoken prompts to listen, delete, or save them. If you'd like an updated version that can be simpler to use and have more details, use visual voicemail. Instead of calling in, you see a list of your messages right on your phone, with who called and when. You can tap any message to listen to it in any order, and many phones also show a written transcript of the message. Voicemail is a carrier service, not just a phone setting. If a step below doesn't look like your phone, your carrier handles it differently, and calling them is the fix.

  1. Check for a software update

    Go to Settings, then System, then Software update. If one is available, install it first.

  2. Set it up

    Open Phone, tap Voicemail (bottom). If your carrier supports visual voicemail, follow the setup prompts. If there's no Voicemail tab, your carrier may have its own visual voicemail app: open the Play Store, search for your carrier's name plus visual voicemail, install it, and follow its setup. If your carrier doesn't offer one, press and hold 1 to dial your voicemail and follow the spoken setup.

  3. Listen

    Open Phone, then Voicemail, tap a message, then play. Many Pixels show a written transcript under the message.

  4. Change your greeting

    In Phone, then Voicemail, look for the greeting option. If you don't see one, dial your voicemail (press and hold 1) and follow the prompts to re-record it.

  5. If the Voicemail tab is empty or missing

    Your carrier may not support visual voicemail on Pixel. Dial in (press and hold 1), and call your carrier if setup won't complete.

← Back to all guides