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Samsung Galaxy • Connections • 5–15 minutes

Wi‑Fi will not connect — Samsung Galaxy

Safety firstDo not erase the Galaxy because one Wi‑Fi network fails. If every device fails, contact the internet provider.
First notice whether the Galaxy cannot join Wi‑Fi, or joins but says there is no internet.

  1. Check for a software update

    If you can use another working Wi‑Fi network, check for an update first. If the phone cannot connect to any Wi‑Fi network, continue to the next step. Open Settings > Software update > Download and install. Follow the on-screen steps if one is available.

  2. Refresh Wi‑Fi

    Open Settings > Connections > Wi‑Fi. Turn Wi‑Fi off, wait 10 seconds, then turn it on.

  3. Forget and rejoin

    In Settings > Connections > Wi‑Fi, tap the gear beside the network, then tap Forget. Choose it again and enter its password.

  4. Restart the Galaxy

    Hold the Side button and Volume Down, then tap Restart.

  5. Restart the internet box

    Unplug the modem or router for 30 seconds. Plug it in and wait for its normal lights to return.

  6. Temporarily test without a VPN

    Open Settings > Connections > More connection settings > VPN. Tap the gear beside the VPN and disconnect it, test Wi‑Fi, then reconnect if it was not the cause.

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