Samsung Galaxy • Water & heat • Act now
Phone got wet — Samsung Galaxy
Safety firstGet repair help after salt water, pool water, sweet drinks, long submersion, or any heat, smell, swelling, smoke, or strange behavior.
Water resistance wears down over time. Salt water and sweet drinks can cause damage after the Galaxy looks dry.
Unplug it and turn it off
Disconnect every cable. Hold the Side button and Volume Down, then tap Power off. If touch does not work, stop pressing buttons.
Remove the case and dry outside
Use a soft, lint-free cloth. Hold the USB-C opening downward and gently shake out excess moisture.
Use normal airflow
Leave the Galaxy in a dry place with airflow. Do not use rice, heat, compressed air, or put anything in the USB-C opening.
Wait for the moisture warning to clear
Do not reconnect a cable until the water-drop icon or moisture warning is gone. Use wireless charging only if the outside is fully dry and the model supports it.
Back up after it works normally
Open Settings > Accounts and backup > Back up data under Samsung Cloud, choose the data, then tap Back up now.