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Samsung Galaxy • Connections • 10 minutes

Set up and check voicemail — Samsung Galaxy

To dial into your voicemail as normal, press and hold 1 on the keypad. You'll hear your messages played one after another, and you follow spoken prompts to listen, delete, or save them. If you'd like an updated version that can be simpler to use and have more details, use visual voicemail. Instead of calling in, you see a list of your messages right on your phone, with who called and when. You can tap any message to listen to it in any order, and many phones also show a written transcript of the message. Voicemail is a carrier service, not just a phone setting. If a step below doesn't look like your phone, your carrier handles it differently, and calling them is the fix.

  1. Check for a software update

    Go to Settings, then Software update, then Download and install. If one is available, install it first.

  2. Set it up

    Press and hold 1 on the keypad to dial your voicemail, then follow the spoken setup to make a password and greeting. If your carrier supports visual voicemail, you'll see a Voicemail tab in the Phone app, or your carrier may have its own visual voicemail app: open the Play Store, search for your carrier's name plus visual voicemail, install it, and follow its setup.

  3. Listen

    Open the Voicemail tab and tap a message, or dial in (press and hold 1) and follow the prompts.

  4. Change your greeting

    Dial in and follow the prompts, or use your carrier's voicemail app if you have one.

  5. If voicemail won't set up at all

    Call your carrier. Voicemail lives on their side, so they can reset it.

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