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Samsung Galaxy • Sound & screen • 5–15 minutes

Speaker or microphone is not working — Samsung Galaxy

Safety firstIf every recording sounds bad after restart, or trouble began after a drop or water, the Galaxy may need repair.
Notice whether the trouble happens on calls, speakerphone, Voice Recorder, videos, or every sound.

  1. Check for a software update

    Open Settings > Software update > Download and install. Follow the on-screen steps if one is available.

  2. Disconnect Bluetooth audio

    Open Settings > Connections > Bluetooth and turn Bluetooth off for this test.

  3. Set media volume

    Play a video and press Volume Up. Open Settings > Sounds and vibration > Volume and raise Media.

  4. Check the openings

    Remove the case. Use only a clean, dry, soft brush on the speaker and microphone openings.

  5. Run sound diagnostics

    Open Samsung Members > Support > Phone diagnostics. Run Speaker and then Mic.

  6. Allow microphone access

    Open Settings > Security and privacy > Permission manager > Microphone > the problem app, then choose Allow only while using the app.

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