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Samsung Galaxy • Water & heat • 10–30 minutes

Phone is getting too hot — Samsung Galaxy

Safety firstIf the Galaxy stays very hot while idle, swells, smells strange, hisses, or smokes, stop using it and get help.
Games, maps, video calls, updates, and fast charging can make a Galaxy warm. Too hot to hold, swelling, or a chemical smell is not normal.

  1. Check for a software update

    If the phone is hot or shows a temperature warning, unplug it and let it cool to room temperature before starting the update. Open Settings > Software update > Download and install. Follow the on-screen steps if one is available.

  2. Stop the heavy task

    Unplug the Galaxy. Tap the Recent apps button, then swipe the game, Maps, or video app up to close it.

  3. Move it and remove the case

    Take it out of direct sun, remove the case, and set it on a hard surface at room temperature.

  4. Let it cool slowly

    Do not use ice, a refrigerator, or a freezer. Wait until the heat warning disappears.

  5. Restart after it cools

    Hold the Side button and Volume Down, then tap Restart.

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