Any phone • Accounts • 10–20 minutes
Reset your Facebook password
There is NO Facebook support phone number. Anyone advertising one, or charging money to “recover your account”, is a scammer.
NEVER tell anyone the 6-digit code Facebook sends you. It is only for you, and it is typed only into the Facebook app or facebook.com.
Only reset your password inside the Facebook app, or by typing facebook.com into your browser yourself. Never tap a reset link in a text or email you were not expecting; go to the app or the site directly instead.
Part 1: If you are logged out
This is the usual case. Follow the next five steps to get a reset code from Facebook and set a new password.
Open the Facebook app and tap “Forgot password?”
Why: This starts Facebook’s own reset process, so the screens and code that follow are really from Facebook.
What to do: Open the Facebook app. You should see the login screen. Tap “Forgot password?” just below the password box.
What to look for: A screen asking you to find your account.
Find your account
Why: Facebook needs to find which account is yours before it can send you a code.
What to do: Type the email address or mobile phone number on your Facebook account, then tap Search. Your full name also works.
What to look for: Your profile picture and name appear. If they are not yours, go back and check what you typed.
Choose how to get your reset code
Why: Facebook sends a 6-digit code to prove the account is yours.
What to do: Choose to get the code by text message or by email, whichever you can still open. Then tap Continue.
What to look for: Facebook shows part of the address or number with the rest hidden by dots or stars. That is normal, and it is done to protect your account.
Type in the 6-digit code
Why: The code proves to Facebook that the email address or phone number really belongs to you.
What to do: Open your texts or email and find the 6-digit code from Facebook. Type it into the Facebook app.
What to look for: The code arrives within a few minutes. If it does not, check your email spam folder, wait a couple of minutes, then tap to send it again. Always use the newest code; older ones stop working.
Set your new password
Why: This replaces your old password with the new one.
What to do: Type a new password, type it again to confirm, and tap Continue or Save.
What to look for: You are logged straight back into Facebook. Choose a password you have never used anywhere else.
Take your time: do not keep starting over
Facebook limits how many times you can restart this in one day. If something goes wrong partway through, wait a while rather than starting over again and again, or the reset option can lock for a while.
Part 2: If you are still logged in
If Facebook is still logged in on this phone or another device, you can change the password from inside the app, with no code needed.
Open the menu in the Facebook app
Why: Your account settings live behind your profile picture.
What to do: Open the Facebook app and tap your profile picture (the menu) in the corner of the screen.
What to look for: A menu with your name and profile picture at the top.
Go to Accounts Center
Why: Facebook keeps the password settings for its apps together in Accounts Center.
What to do: Tap “Settings & privacy”, then “Settings”, then “See more in Accounts Center”.
What to look for: The Accounts Center screen showing your profile.
Open the password settings
Why: This changes the password without needing a code, because you are already logged in.
What to do: Tap “Password and security”, then “Change password”, then choose your Facebook account.
What to look for: A screen asking for your current password and a new password.
Type your current and new passwords
Why: Typing the current password proves it is you, and the new one replaces it.
What to do: Follow the prompts to type your current password and a new password, then save.
What to look for: A confirmation that your password was changed. This signs you out on your other devices, which is a good thing if someone else had access.
Part 3: If you no longer have the email or phone number on the account
If the email address or phone number on your Facebook account is gone, try the next two steps. They are the only real options Facebook offers.
Use Facebook’s account finder page
Why: Doing this on a phone or computer you have used for Facebook before makes Facebook more likely to recognize you and offer a way back in.
What to do: Open your phone’s browser, type facebook.com/login/identify yourself, and follow the prompts.
What to look for: Facebook may offer another way to prove the account is yours, such as recognizing this device.
If you can, fix your email first
Why: The reset code has to reach an inbox or phone you control.
What to do: If you can still open the email account on file, reset that email password first, then come back and do Part 1 of this guide.
What to look for: Once you can open that email again, the Facebook code from Part 1 can reach you.
The honest truth if nothing works
If you cannot open the email or phone number on the account at all, Facebook may not be able to let you back in. There is no phone number to call. Anyone who says otherwise, or offers to recover your account for money, is trying to scam you.