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Apple iPhone • Connections • 5–15 minutes

Bluetooth device will not connect — Apple iPhone

Safety firstFor a car, hearing device, watch, or medical device, follow that device’s instructions before resetting network settings.
A Bluetooth device may connect to only one phone or computer at a time. Disconnect it from nearby devices first.

  1. Check for an iOS update

    Open Settings > General > Software Update. If an update is available, tap Update Now and follow the on-screen steps.

  2. Open Bluetooth settings

    Open Settings > Bluetooth and turn Bluetooth on. Keep this screen open.

  3. Put the other device in pairing mode

    Use the headphones, car, watch, or speaker button until its light shows it is ready to pair.

  4. Remove the old connection

    In Settings > Bluetooth, tap the information button beside the device, tap Forget This Device, then confirm.

  5. Pair it again

    Under Other Devices, tap the device name and complete any code shown.

  6. Restart the iPhone if it stays missing

    Open Settings > General > Shut Down. Drag the slider, wait 30 seconds, then hold the Side button.

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